Refund Policy

1. Eligibility Refunds may be requested by parents if they are dissatisfied with tutor services, subject to review under Sabemy’s refund policy.

2. Process

• Complaints must be submitted via the parent dashboard.

• Admin will review the case and determine eligibility.

• Approved refunds will be processed back to the parent’s original payment method.

3. Timeline Refunds are processed within 7–14 business days after approval.

4. Limitations

• Refunds are not applicable for completed sessions.

• Refunds cannot be requested outside the defined policy scope.